Privacy Policy for USANCE INDUSTRIAL (HK) CO., LIMITED

Effective Date: January 1st, 2025

At USANCE INDUSTRIAL (HK) CO., LIMITED, we are committed to protecting your privacy. This Privacy Policy outlines the information we collect, how we use it, and your rights under applicable laws.

1. Information We Collect

• Personal Identification Information: Name, email address, mailing address, phone number, and payment information.
• Non-Personal Information: Browsing history, device information, and other technical details related to your use of our website.

2. How We Use Your Information

• To process and fulfill your orders
• To communicate with you regarding your orders or inquiries
• To improve our website and services
• To send promotional emails (with your consent)
• To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our business, such as payment processors or shipping providers, under strict confidentiality agreements.

4. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Effective Date” at the top of the policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

USANCE INDUSTRIAL (HK) CO., LIMITED
OFFICE UNIT NO.3 ON THE 13TH FLOOR OF GRAND CITY PLAZA NOS.1-17 SAI LAI KOK ROAD,
TSUEN WAN, NEW TERRITORIES, HONG KONG
Email: service@yhssmoke.com
Phone: +1 626 977 3182

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Return & Legal Disclaimer Policy

LEGAL DISCLAIMER: Although Cannabis is legal in some states, we cannot receive back any piece that has been USED, regardless of what substances it was used with or whether it has been thoroughly cleaned. If you think you’ll need to return a piece for any reason, contact us before using it.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping.

All claims for damaged product(s) must be made within 72 hours of receiving the product to servica@yhssmoke.com.

You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame.

LEGAL NOTE: Please dispose of all broken glass carefully and responsibly. USANCE INDUSTRIAL (HK) CO., LIMITED is not liable for any harm inflicted by broken glass products.

Missing Items

Smaller items may have shifted during transit. Please check all packaging before throwing it away. You have 3 days to report a missing item. Once the shortage is confirmed, we’ll issue a replacement as soon as possible.

Satisfaction Guarantee

If you are not satisfied with our products, you may request store credit of the full purchase price minus shipping costs within 3 days of the product received date.

Note: Customer is responsible for return shipping.

Products from Other Retailers

Returns, replacements, and store credits are only for items purchased from www.yhssmoke.com. If you purchased a YHS product from another retailer (physical or online), we are unfortunately not able to provide support.

Please submit your request to service@yhssmoke.com.